Limits

• API limit rates. BC has API request limits that vary according to the plan level. Check the following link to see the current limits: API Limits

• ¿Does the connector offer different features according to the account type of the client in SL? The answer is no.
• Besides the API rate limits ¿Does the connector offer different features according to the account type of the client in BC? The answer is no.
• Error reporting. The reports of each synchronization include up to 500 error messages. After that amount, further messages are discarded.

Performance

• The connector DOES retrieve items from the SL API in a paginated manner.
• When Multi-storefront feature is activated in the BigCommerce, it is not recommended to synchronize more than 25K items.
• The connector discards items for synchronization based on the comparison of data hashes (alphanumeric codes that identify items).

Functional limitations

• It’s not possible to schedule connector synchronization.
• The connector works in one-way. Information is synchronized from SL to BigCommerce. The reverse data synchronization is not supported.
• The connector exports information in one language as BigCommerce only allows for one language.
• The connector does not support sending metafields.
• The connector does not ensure support for mapping fields created by third parties. Currently, we are collaborating with shipperHQ.
• Error reporting. Each synchronization report includes up to 500 error messages. Beyond that number, additional messages are discarded.
• BigCommerce has a limit of 600 variants per product.
• It’s not possible to order custom fields

Multistore - Channel types

• Clients must have an Enterprise account in BigCommerce to use the Multi Storefront feature.
• Clients without an Enterprise account in BigCommerce still can configure one single storefront.

Supported channel types

Check the following page in BC: Channel Types - BC