Managing errors

• What does the following error in the Recent Activity refer to?

This error indicates that the relevant permissions must be given to the Sales Layer API to allow the connection to BigCommerce.

Starting with version 105 of Sales Layer (October 2021) we have added some fields that need the configuration information of the store. So, in the event that you want to map the Preorder Release Date field, it is necessary to give the permission of Informations & Settings to our API. BigCommerce does not allow you to change the settings of an API, which was already created. 

Therefore, it will be necessary to create a new API and update the credentials in the connector. If you do not need to map the mentioned field, this will not be necessary and this error can be ignored.

• What is the meaning of the error message “A duplicate category with the name: SL Category Credentials check was found in the same parent” in the Sales Layer Log tab? Due to the inner workings of the connector, Sales Layer creates a category to validate credentials and the connection to BigCommerce. When the connection is successful and communication has been established, this category is automatically deleted. If for some specific reason it is not deleted, it will show the following error:

• In this case, the category may be deleted from BigCommerce, and you will have to wait for the connector to synchronize again for it to be deleted.

Warning: it is important not to refresh the connector after making this change; this refresh causes all items that are passing through the connector to be resent.

• What happens when the connector returns the error "attribute with different values"?

This error occurs when you try to send different values for the same attribute to BigCommerce. Therefore, we recommend reviewing all the information related to that field, including the fields used in the formulas.

As an example we can talk about the "color" attribute in which we are sending different values for the same color title, such as: Black Frame #008080 and Black Frame #008000, while it should be the one or the other value.