FAQs
1. Deactivating a connector. What happens to an ongoing synchronization if we deactivate the connector?
R: If we deactivate the connector and we have the intention of canceling any synchronization that could be already queued, it will be necessary to delete the file stored in S3 that has the prepared information for the synchronization. Please, note that this operation must be done by Sales Layer, so ask us when necessary.
If this file is not deleted, when the connector is reactivated in the future, it will continue synchronizing with the rest of the data stored in the S3 since the last time.
Therefore, if we erase that file and later reactivate the connector, it will start synchronization with all of the modifications since the last date
2. Can changes be made in the items while the sync is running?
R: Yes, during a synchronization clients can still make modifications in Sales Layer.
- These modifications will be stored and used for the next synchronization.
- On BigCommerce, try not to delete any product or category since these actions could trigger the corruption of the relations file.
3. What happens to the items in BigCommerce when I change the draft status in Sales Layer?
R: When changing the status of an item in Sales Layer, if the items status filter in the tab “Params” is configured to export only visible items, these will remain disabled in BigCommerce.
There is only one case where variants are deleted: when an existing variant has associated configurable attributes, and they are modified.
As an example, we can think of a product that has Size M and it is changed to Size L + Color Blue in Sales Layer. As the BigCommerce API does not allow altering of these attributes, it is necessary to delete and create it again.
4. Are there specific instructions for clients that have only one storefront?
R: No.
5. What are the instructions to migrate the “BigCommerce - Legacy” connector to the BigCommerce connector?
R: In case the standard old “BigCommerce Legacy” connector uses a category root filter in “Output data > Categories”, clients must know that this filter has been removed since the new feature “Manage Storefronts” manages this behavior.
6. What do we do when we see this message?: Activity Registry Error: The connector couldn't be executed. Please, contact our support department and provide the following error code: BC-001.
R: This message suggests that if the client encounters this error, they should contact the support center and will get assistance from the technical team, and resolve the issue.
Internally, this error is logged as “Some prod_clone_id values exceed the highest prod_id. This can result in infinite loops when using pagination.“ It is an error well known by the technical team who will help to solve it.
