FAQs

1. Why aren’t my images synchronizing?

R: Images cannot exceed 20 megapixels in Shopify. In this case, you can change the output size of the image in the connector and select a smaller one such as the IMD.

2. What happens if we modify an item’s handle? Will it affect SEO?

R: When you modify an item’s identifier, the data in Sales Layer will be updated, but no automatic redirection from the old URL to the new one will be applied. To handle this, you can manually create the redirection following Shopify’s instructions.

3. What happens if I deactivate the connector while a synchronization is in progress?

R: If the connector is deactivated or an update is launched, the synchronization in progress will stop. When the connector is reactivated, another synchronization will start. For more information, refer to the article Verification in the activity register.

4. How can I know if the synchronization was completed successfully?

R: In the Sales Layer connector, after the first synchronization, a section will appear with the synchronization register, where you can check the synchronization status as well as the status of each item sent. For more information, refer to the section Item verification and synchronization status.