Updates March 2025

This month, Sales Layer is introducing new features to enhance our users' experience. Now, you can manage your support queries more efficiently with the Ticket Portal, as well as access a new option to generate PDFs from products, ideal for exporting customized information.

New Ticket Portal for Managing Support Queries

The Ticket Portal is now available for users who reach out to our support team through Sales Layer. This new feature allows you to check your interaction history with our support team, track open queries, and keep all communication in one place.

From the portal, users can view the status of their tickets, add comments, and attach files while their query is being handled. Additionally, each ticket will include key information such as priority, time spent, and tracking details.

Find out how to access it here

How to Generate PDFs from Products 

(Feature in development / Current version with limitations)

To generate a product sheet, follow these steps:

1. Select the products – In the product table, choose the items you want to include in the PDF. You can select up to 250 products at a time.
2. Choose the fields – Customize the information that will appear in the document by selecting the most relevant product data. (In this first version, the PDF will export the first 10 fields of your form. We recommend exporting by attribute set/forms.)

3. Generate the PDF – Once your selection is configured, click on Actions and choose Export as PDF. The document will be generated and available for immediate download.

   

    

   

Note: If you're interested in this feature, please contact us through the usual channels. We’ll keep you informed about its release and any details you may need.