Ticket Portal

To enhance the visibility of our users' inquiries, Sales Layer offers a Ticket Portal where they can access the history of interactions with the support team.

Through this portal, users can:

• View support tickets associated with their company.
• Track inquiries and maintain communication with the support team.

To access the portal, users must register via the following link.

Details

The portal provides a detailed view of each inquiry's status:

• Status "Closed": Indicates that the ticket has been resolved. Users can review the inquiry history but cannot add new messages.
• Other statuses (in progress, pending technician review, etc.): Users can continue the conversation, add additional comments, and attach files of up to 50 MB.

Each ticket includes the following details:

• Ticket ID: A unique reference ID.
• Title or Subject: A brief summary of the purpose of inquiry.
• Priority: Indicates if the inquiry has been marked as high priority.

• Time Spent: Displays the hours allocated to managing the ticket. If it shows [0], it means that the time is not internally tracked (e.g., in cases of service incident reports).

  

Note: The portal stores tickets for a specific period. If you cannot find a particular ticket in the portal or need specific information, please contact the support team for further review. For any questions or additional assistance, the support team is available through the usual channels.