This month, Sales Layer is introducing new features to improve the user experience. You can now manage your support queries more efficiently with the Ticket Portal, and you will also have access to a new option to generate PDFs from products, which is ideal for exporting customized product information.

New Ticket Portal for managing support queries

The Ticket Portal is now available for users who contact our support team through Sales Layer. This new feature allows you to check your interaction history with our support team, track open queries, and keep all communication in one place.

From the portal, users can view the status of their tickets, add comments, and attach files while their query is being handled. Each ticket also includes key information such as priority, time spent, and tracking details.

Find out how to access it by clicking this link.

How to generate PDFs from products

Feature in development: this option is currently available with some limitations.

If you manage extensive catalogs, you will soon have access to a dedicated feature that allows you to export PDFs with the product information you need. 

To generate a product sheet, follow these steps:

1. Select the products: in the product table, choose the items you want to include in the PDF. You can select up to 250 products at a time.
2. Choose the fields: customize the information that will appear in the document by selecting the most relevant product data. In this first version, the PDF will export the first 10 fields of your form. We recommend exporting by Attribute Sets/forms.
3. Generate the PDF: once your selection is configured, click Actions and choose Export as PDF. The document will be generated and available for immediate download.