FAQS:

1. When existing items are synchronized, are they overwritten, or duplicated, or should they be deleted before?

R: The existing items aren’t deleted during the first synchronization, nor is it needed to delete them either.

To synchronize the data, the system looks for a relationship between the existing item ID and the ones in Sales Layer (normally using an intermediate table or attributes generated in the e-commerce connector).

In case that relationship exists, the system updates.

In case it doesn’t exist, the system looks among the existing items one with the same reference or name not assigned with another Sales Layer ID (belonging to another channel or company). If it is found, the relationship is created and the data is updated.

Otherwise, the item is created in WooCommerce by Sales Layer.

2. If an item is deleted from Sales Layer, will it be deleted from WooCommerce too?

R: Yes, in the next synchronization the deleted items will be sent from Sales Layer as Deleted, they will be pushed as invisible. However, if the channel is refreshed or modified before that synchronization, the products won’t be deleted and will remain in the e-commerce until they are deleted manually.

3. How long does a synchronization take?

R: Although it depends on the resources, the quantity of items, and other circumstances, a clean installation could take between 0.5 and 1.5 seconds per category and variants, and between 1 and 3 seconds per product, at least during the creation. Once created, the updates take less time.

And in case the images aren’t processed it is faster.

4. Why are some products not updated when their variants don’t have their information completed?

R: In some cases, they could have been filtered by some third-party plugin or by modifications. Logs should show which items are synchronized and which ones aren’t.

5. "Some products or variants aren’t being updated and the logs show this message: “The SKU is already in use”

R: There could be an ID conflict due to a previous synchronization when items haven’t been deleted or SKUs are coming from different companies.

A possible solution could be deleting those SKUs from WooCommerce and synchronizing again so new IDs are generated.

6. Why is the image downloaded and the PDF is a direct link?

R: Images are linked to the main product image. Files, on the other hand, are connected to an attribute, which has no gallery or access to the media, so they are managed as text. In the case of adding an image to an attribute, it will also be processed as text, as that is an attribute.

7. WooCommerce has the option of multi-store / multi-language?

R: WooCommerce, by default, does not have the option to manage multi-store or multi-language. That is why it only manages one language in the settings.

In the case of having many installations, each one with a language, it is possible to manage a channel for each language or installation. But in the case of managing the same installation with all the languages, the channel will manage the same product info for all the languages.

In order to configure a multi-language / multi-store WooCommerce, it is necessary to use third-party plugins, which are not prepared to be used with the Sales Layer plugin. Nevertheless, we work with specialized partners that could perform the connection between both plugins, please contact your Customer Success Manager to know more about it.

8. Is WooCommerce compatible with WPML multilanguage plugin or other multilanguage plugins?

R: As an additional WooCommerce plugin, WPML is not compatible with the platform. By default, WooCommerce does not support multi-language and all different plugins to fulfill this function are not included in the Sales Layer connector because this would imply additional maintenance with the plugins and the WooCommerce different versions.

In the specific case of WPML, there is something else to take into account: other synchronizations such as WPML media may be necessary. As a third-party service, our development meets the objective of allowing the synchronization of the products following a standard installation and serves as the basis for customizations in the hands of integrator partners. Our team can recommend the best-experienced partner who can help you with this type of development.

9. Does the connector offer different features according to the account type of the client in Sales Layer?

R: No, the connector doesn’t offer different features according to the account type in Sales Layer.